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Legal clarity for your ingat123 account

Our Legal page explains how account access, payment records and personal data are handled when you use ingat123 in Indonesia.

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ingat123 Legal clarity for your ingat123 account
POLICY HELP PATH

Get a clear answer on Legal questions

A policy question should not leave you guessing about your account or payment record. We route Legal requests through support so you can identify the section involved, confirm the account email or…

Account policy Use our account support path when you need a Legal explanation about phone verification, account access or a change to your registered details. Include the email or phone number linked to your account, but never send a password or one-time security code.
Payment records For a Legal request about DANA, OVO, GoPay or QRIS, attach the transaction reference and date so we can locate the record. Bank transfer and virtual account questions should include the matching reference, with sensitive wallet details covered.
Access questions If your account cannot open because of a location or eligibility check, ask support which Legal condition applies. We will explain the available route where local law permits and identify any account step still waiting for confirmation.
DATA HANDLING PROMISE

See how we handle your Legal rights

Legal care includes more than a page of terms; it includes a usable path for your data and account questions.

Data access

You can ask what personal data is associated with your ingat123 account and request a copy through support. We first confirm account ownership using the registered phone or email so another person cannot receive your account details.

Corrections

If your name, phone number or account contact contains an error, tell us which field needs correction and why. We may request a verification step before changing it, especially when the change affects payment matching or account recovery.

Cookies

Cookies can support session continuity and device preferences, but they do not replace your account password. Ask support for the cookie purpose connected with your session, and clear browser storage if a shared device keeps showing the wrong account.

Account security

Keep your password and phone verification code private, and sign out after using a shared phone or computer. We may pause a request when account ownership is unclear, then explain the next verification step through the support route.

Record retention

We retain account and payment records for the period needed for administration, dispute handling and applicable Legal duties. A deletion request may not remove records that must remain available for a documented operational or local-law reason.

Policy changes

When a Legal term changes, we will present the updated wording through the relevant account or policy area. Check the page before using your account again, and contact support if you need help comparing a previous term with the current text.

Your ingat123 Legal questions answered

These Legal answers cover the questions we expect Indonesian account holders to ask before opening an account or sending a data request. They explain the practical route for access, verification, cookies, payment records and policy changes without replacing the written terms. If your situation is unusual, contact support with the relevant account reference. Access depends on local law, and we will state that condition when it affects the response.

Legal covers account access, phone verification, data handling, cookies, payment records, retention and requests for correction or deletion. It also explains how local-law conditions may affect eligibility. Read the written terms first, then contact support if a clause does not match your account situation.

Yes, where local law permits, you can ask for the personal data linked to your account. Send the request through support using your registered phone or email. We verify ownership before sharing records, and payment references may be needed to separate your account from another record.

Tell support which registered detail is wrong and provide the corrected value. We may confirm your phone or email before making the change, particularly when it affects DANA, OVO, GoPay, QRIS, bank transfer or virtual account matching.

It explains the policy conditions that can affect access, but a case-specific answer comes through support. We may request phone verification or account details before discussing the reason. Eligibility depends on local law, so the available route can vary by location.

We use payment references to match account activity and answer disputes involving DANA, OVO, GoPay, QRIS, bank transfer or virtual account steps. Include the date and reference in your request. We retain records when needed for administration, disputes or applicable Legal duties.

You can submit a deletion request through support, where local law permits. We confirm ownership first, then explain which data can be removed and which records must remain for account administration, payment matching, dispute handling or a documented local-law requirement.

We place revised wording in the relevant policy or account area. Check the current page before continuing, especially after a notice about terms or data handling. If you need the change explained, contact support and identify the section or date you are asking about.

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